At Volt moto, Shipping Policy we understand that fast, reliable delivery is an important part of your shopping experience. Whether you’re ordering an electric motorcycle, electric scooter, spare parts, accessories, or safety equipment, we are committed to delivering your purchase safely and efficiently.

This Shipping Policy explains how we process orders, estimated delivery times, shipping costs, tracking information, and what to expect once your order has been placed.

Order Processing

We aim to process all orders as quickly as possible.

Once your payment has been successfully confirmed, your order will be prepared for dispatch. Processing times may vary depending on product availability, order volume, and seasonal demand.

If an item is temporarily out of stock or requires additional processing time, we will notify you as soon as possible.

Shipping Policy​ Destinations

Voltmoto proudly serves customers across Europe.

Delivery availability may vary depending on your location and the type of product ordered. Certain oversized items, including electric motorcycles and scooters, may require specialist shipping services.

If you are unsure whether we deliver to your area, please contact our customer support team before placing your order.

Delivery Times

Estimated delivery times depend on your location and the products ordered.

Typical delivery estimates are:

• Spare parts and accessories: 2–7 business days

• Electric scooters: 3–10 business days

• Electric motorcycles: 5–15 business days

These timeframes are estimates and may vary due to public holidays, customs procedures, weather conditions, courier delays, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated during checkout based on factors such as:

• Delivery destination

• Product size and weight

• Shipping method selected

• Order value

Any applicable shipping charges will be displayed before you complete your purchase, so there are no unexpected costs.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.

You can use this tracking number to monitor the progress of your shipment until it arrives at your delivery address.

If you have not received your tracking information within a reasonable time after dispatch, please contact our customer support team.

Delivery Information

To help ensure successful delivery, please make sure that:

• Your shipping address is complete and accurate.

• Your contact details are correct.

• Someone is available to receive larger deliveries if required.

Incorrect or incomplete delivery information may result in shipping delays or additional delivery charges.

Large and Heavy Deliveries

Electric motorcycles and certain larger products may require specialist freight services.

Depending on your location, the courier may contact you to arrange a suitable delivery date and time.

Please inspect your shipment upon delivery and report any visible damage before accepting the package whenever possible.

Damaged or Missing Items

If your order arrives damaged, incomplete, or contains the wrong item, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

• Your order number

• A description of the issue

• Photographs of the packaging and product (if applicable)

Our team will investigate the matter and work with you to provide a suitable solution.

Customs, Duties and Taxes

For international deliveries outside regions where taxes are included, customs duties, import taxes, and other local charges may apply.

These fees are determined by local customs authorities and are the responsibility of the customer unless otherwise stated during checkout.

Delivery Delays

While we work with reliable shipping partners, unexpected delays can occasionally occur due to:

• Severe weather

• Public holidays

• Customs inspections

• Transport disruptions

• High seasonal demand

• Carrier operational issues

We appreciate your patience and will do our best to keep you informed if delays affect your order.

Lost Shipments

If you believe your shipment has been lost during transit, please contact our customer support team.

We will work with the shipping carrier to investigate the issue and keep you updated throughout the process.

Questions About Shipping?

If you have any questions about shipping, delivery times, tracking, or your order status, our customer support team is here to help.

We are to providing a smooth, reliable, and transparent delivery experience so you can enjoy your Volt moto purchase with confidence.

Thank you for choosing Volt moto your destination for premium electric motorcycles, electric scooters, and sustainable mobility solutions across Europe.