Information We Collect

We collect information to process your orders, improve our services, and provide you with a better shopping experience.

Personal Information

When you place an order, create an account, or contact us, we may collect:

• Full name

• Email address

• Phone number

• Billing address

• Shipping address

• Company name (if applicable)

• Payment information (processed securely by our payment providers)

• Order history

• Customer support communications

Automatically Collected Information

When you browse our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device information

• Operating system

• Pages visited

• Time spent on the website

• Referral source

• Cookies and similar technologies

This information helps us improve website performance, security, and user experience.

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How We Use Your Information

We use your information to:

• Process and deliver your orders

• Provide customer support

• Respond to enquiries

• Manage your account

• Send order confirmations and updates

• Improve our products and services

• Prevent fraud and unauthorized activity

• Comply with legal obligations

• Personalize your shopping experience

• Send marketing communications where you have provided consent

We only process personal data when there is a lawful basis for doing so.

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Payment Security

Your payment security is important to us.

Voltmoto does not store your complete credit or debit card information. Payments are processed securely through trusted third-party payment providers using encrypted connections and industry-standard security measures.

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Cookies

Voltmoto.eu uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

• Remember your preferences

• Keep your shopping cart active

• Understand how visitors use our website

• Improve website functionality

• Measure website performance

• Deliver relevant content and marketing where permitted

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

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Sharing Your Information

We never sell your personal information.

We may share your information only when necessary with trusted third parties, including:

• Payment service providers

• Shipping and delivery partners

• IT and website service providers

• Analytics providers

• Marketing platforms (where consent has been provided)

• Government authorities when legally required

All third parties are expected to protect your information and process it in accordance with applicable data protection laws.

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Data Retention

We retain personal information only for as long as necessary to:

• Complete your orders

• Provide customer support

• Meet legal and accounting obligations

• Resolve disputes

• Enforce our agreements

When personal information is no longer required, it is securely deleted or anonymized where appropriate.

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Your Privacy Rights

Depending on your location and applicable laws, including the General Data Protection Regulation (GDPR), you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your data

• Restrict or object to certain processing

• Withdraw consent for marketing communications

• Request a copy of your personal data

• Lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us using the details provided on our Contact page.

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Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While no online service can guarantee absolute security, we continually work to safeguard the information entrusted to us.

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Third-Party Links

Our website may contain links to third-party websites for your convenience.

We are not responsible for the privacy practices, security, or content of external websites. We encourage you to review their privacy policies before sharing personal information.

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Children’s Privacy

Voltmoto.eu is not intended for children under the age required by applicable law to provide valid consent. We do not knowingly collect personal information from children.

If we become aware that such information has been collected, we will take appropriate steps to remove it.

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International Data Transfers

If your information is transferred outside the European Economic Area (EEA), we will take appropriate safeguards to ensure your personal data remains protected in accordance with applicable data protection laws.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

Any updates will be published on this page along with the revised “Last Updated” date.

We encourage you to review this page periodically to stay informed about how we protect your information.

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Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us through the details provided on our Contact page.

Our team will be happy to assist you with any privacy-related enquiries.

Thank you for trusting Voltmoto. We are committed to protecting your privacy while delivering high-quality electric motorcycles, electric scooters, and sustainable mobility solutions across Europe.