At Voltmoto,Refund & Returns customer satisfaction is at the heart of everything we do. We want you to shop with confidence, knowing that if something isn’t right, we are here to help.

This Refunds & Returns Policy explains how returns, exchanges, cancellations, and refunds are handle for products purchase through Voltmoto.eu. Please read this policy carefully before making a purchase.

Our Return Policy

If you are not completely satisfy with your purchase and Refund & Returns, you may be eligible to return it in accordance with this policy and applicable consumer protection laws.

To be eligible for a return, the item should:

• Be returned within the applicable return period.

• Be unuse or in its original condition unless the return relates to a fault or defect.

• Include all original packaging, accessories, manuals, and supplied components where possible.

• Be accompanied by proof of purchase, such as your order confirmation or invoice.

With Our Refund & Returns, Products that do not meet these conditions may not qualify for a refund or exchange unless required by law.

Return Eligibility

Returns may be for reasons including:

• You receive the wrong item.

• The product arrived damage.

• The item has a manufacturing defect.

• The product is faulty under warranty.

• You change your mind, where applicable under our return conditions and local consumer laws.

If your order arrives damaged during delivery, please contact us as soon as possible and include photographs of the packaging and product to help us investigate your claim.

Non-Returnable Items

For hygiene, safety, legal, or product integrity reasons, some items may not be eligible for return, including:

• Products that have been used, modified, or damaged after delivery (unless due to a manufacturing fault).

• Special-order or custom-made products.

• Clearance or final-sale items where clearly stated.

• Gift cards or digital products, where applicable.

These exclusions do not affect your statutory rights under applicable law.

How to Request a Return

If you would like to return a product, please contact our customer support team before sending the item back.

To help us process your request quickly, please include:

• Your full name

• Order number

• Product name

• Reason for the return

• Photos of the product if it is damaged or defective

Our team will review your request and provide return instructions, including the appropriate return address where applicable.

Please do not return products without first contacting us, as this may delay the processing of your request.

Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.

If your refund is approved:

• The refund will be issued using the original payment method whenever possible.

• Refund processing times may vary depending on your bank or payment provider.

• Shipping charges may not be refundable unless the return is due to our error or a faulty product, where required by law.

Exchanges

If you received a defective, damaged, or incorrect item, we will work with you to arrange a replacement or exchange where appropriate.

Product availability may affect exchange times. If a replacement is unavailable, we will discuss suitable alternatives or a refund.

Order Cancellations

If your order has not yet been processed or dispatched, you may be able to cancel it.

Once an order has entered processing or has been shipped, cancellation may no longer be possible. In this case, you may need to follow the return procedure after receiving your order.

Please contact us as soon as possible if you wish to cancel an order.

Warranty Claims

Many products sold by Voltmoto are covered by a manufacturer’s warranty or a statutory warranty under applicable law.

If your product develops a fault during the warranty period, please contact our support team with:

• Your order number

• Product details

• A description of the issue

• Photos or videos where helpful

We will guide you through the warranty assessment and resolution process.

Return Shipping

Unless the return is due to a faulty, damaged, or incorrect item, customers may be responsible for return shipping costs.

We recommend using a tracked shipping service when returning products, as Voltmoto cannot be responsible for items lost or damaged during return transit.

European Consumer Rights

Voltmoto respects the consumer protection laws that apply within the European Union and other regions where we operate.

Nothing in this policy limits or excludes any legal rights you may have under applicable consumer protection legislation.

Need Help?

If you have any questions about returns, refunds, exchanges, warranties, or cancellations, our customer support team is here to assist you.

We’re committed to providing a fair, transparent, and hassle-free shopping experience from the moment you place your order to long after your purchase.

Thank you for choosing Volt moto. We appreciate your trust and look forward to supporting your electric mobility journey with quality products and reliable customer service.